Union Spa NYC

info@unionspanyc.com

Spa Policies

Cancellation & Late Arrival

To ensure the best experience for all our clients, we request a minimum of 48 hours’ notice for appointment cancellations. Late arrivals may result in reduced session time to accommodate our next guest. Cancellations made with less than 48 hours’ notice may incur a fee equivalent to 50% of the scheduled service. No-shows will be charged the full service amount.

Payment Policy

Accepted Payment Methods: We accept various payment methods, including major credit cards, debit cards, and cash.

Deposit Requirements: A deposit of 100% of the total service cost is required to secure your booking. This deposit is non-refundable if the appointment is canceled with less than 48 hours’ notice.

Refund Policies: Refunds for services are not provided; however, rescheduling is available with at least 48 hours’ notice. If you are dissatisfied with your service, please notify us within 48 hours so we can address your concerns.

Health Conditions

For the safety and well-being of all our guests, certain health conditions may prevent us from performing specific treatments. If you have any of the following conditions, please inform us before your appointment:

  • Cardiovascular Issues: Conditions like hypertension or heart disease.
  • Skin Conditions: Eczema, psoriasis, or open wounds.
  • Pregnancy: Certain treatments may not be suitable.
  • Infectious Diseases: To prevent the spread of illness.

If you’re unsure whether a treatment is suitable for you, please consult with our staff or your healthcare provider beforehand.

Allergy and Sensitivity Policy

Guest Allergies: We take allergies and sensitivities very seriously. Please inform us of any allergies or skin sensitivities prior to your appointment. We will do our best to accommodate your needs, but some treatments or products may not be suitable for individuals with specific allergies.

Product Ingredients: If you have known sensitivities to certain ingredients, please review the product information with our staff. We can offer alternative options to ensure your comfort and safety.

Hygiene Standards

Cleaning & Sanitization: Maintaining a clean and safe environment is our top priority. We adhere to strict hygiene protocols, including:

  • Thorough Cleaning: All surfaces, including treatment rooms, equipment, and common areas, are cleaned and sanitized after each use.
  • High-Quality Products: We use hospital-grade disinfectants and cleaning supplies to ensure maximum cleanliness.
  • Hand Hygiene: Our staff follows rigorous handwashing procedures and uses hand sanitizer regularly.

Gratuity Policy

Gratuity: Gratuity is not included in the cost of services. It is customary to leave a tip for your therapist if you are pleased with their service. We suggest a gratuity of 20-35% of the total service cost.