These guidelines help us care for you thoughtfully while respecting the time of our therapists and fellow guests. Please review before your visit.
Cancellation & Refund Policy
To respect our therapists’ time and maintain availability for all guests, we kindly require at least 48 hours’ notice for any cancellation or rescheduling.
– Appointments canceled or changed within 48 hours, same-day cancellations, or no-shows will be charged 100% of the service price.
– A 100% deposit is required to secure your appointment and will be applied toward your service.
– Deposits become non-refundable for cancellations or changes made within 48 hours.
Late Arrivals
Please arrive 10 minutes early for check-in.
Late arrivals may result in a shortened session to remain on schedule, while the full service fee will still apply.
Refunds
– Refunds are not offered for completed or partially completed services.
– Rescheduling is available with 48 hours’ notice.
– If you are dissatisfied, please notify us immediately during or after your visit so we may address your concerns at the time of service.
Payment Policy
We accept major credit cards, debit cards, and cash. A 3.5% processing fee applies to all credit card transactions.
Health & Safety Disclosure
For your comfort and safety, please inform us before your appointment if you have any of the following:
Cardiovascular conditions (including high blood pressure or heart disease)
Skin conditions (eczema, psoriasis, open wounds, or irritation)
Pregnancy
Infectious or communicable illnesses
Allergies or sensitivities to oils, products, or ingredients
Recent surgeries, injuries, or areas of sensitivity
Medications such as blood thinners
Chronic conditions (including diabetes or arthritis)
If you are feeling unwell or have a contagious illness, please reschedule your appointment.
For certain conditions, we may recommend consulting your healthcare provider prior to treatment. Your safety and comfort always come first.
Allergy & Sensitivity Policy
Please inform us of any allergies, sensitivities, or medical concerns prior to your session. This allows us to tailor your treatment and ensure a safe, comfortable experience.
Lost or Left Items
UNION SPA NYC is not responsible for personal items that are lost, stolen, damaged, or left unattended on the premises.
Guests are responsible for their belongings at all times.
Gratuity is not included in the service price.
If you enjoyed your experience, tipping your therapist is always appreciated.
A customary gratuity in NYC is 20–35% of the total service cost.
Gift Card & Gift Certificate Policy
Please note: advance notice is required for gift card use
To help us provide a smooth experience for all guests, please review:
1. Booking with a Gift Card
Kindly mention your gift card when booking your appointment.
We may not be able to accept gift cards presented at check-in without prior notice.
2. Third-Party Purchases
Gift cards should be obtained directly from Union Spa NYC.
Cards purchased through third parties or resold may not be honored.
3. Lost or Unauthorized Use
We are not responsible for lost, stolen, or improperly used gift cards.
Gift cards are intended for the original recipient unless officially transferred.
4. Usage Details
Gift cards apply to services only.
Taxes and gratuity are not included and will be charged during your visit.
Policy Acknowledgment
By booking an appointment with UNION SPA NYC, you acknowledge that you have reviewed and agree to these Guest Policies.
Thank you for choosing UNION SPA NYC. We look forward to providing you with a calm, respectful, and restorative experience